Offline address book in exchange 2016 not updating

So, for internal users the domain name to access outlook on the web can be mail.and we can use same domain name for Internet users as well.

If you use Outlook with an Exchange Server account, your address book list will include the Global Address List (GAL).We have split-DNS where internal users hit internal DNS server and external (Internet) users hit external DNS (example Go Daddy DNS) servers.Here, internal domain is (root domain of AD forest).Wait about five minutes or more for the mail spooler process to shut down or close Outlook and reopen.Go to the Outbox and delete the message then put Outlook back online using the File, Offline menu.The GAL contains the names and email addresses of everyone that has an account with that Exchange Server and is configured automatically by Exchange.

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